@VodafoneUKhelp. You’re right, I’m wrong. I still feel T&C scammed.

Obviously you’ve got me bang to rights but if you read the section, that I’ve repeated below, I’ve obviously misheard and I think I am agreeing to the new lower price, which he had offered of £4.50. I am pretty sure that the three months had not been mentioned in normal conversation. So you may be in the right but I still feel aggrieved and will be changing away, as soon as this over-priced contract is complete.

[5:02:29 PM] Visitor: ok. so you will just amend my present Direct Debit to the new lower figure. then I accept the T’s and C’s

[5:02:59 PM] Haseeb: That’s correct, the new price will replace your current price from midnight tonight!

[5:03:17 PM] Visitor: please go ahead

 

 


Date: Mon, 13 Oct 2014 16:50:38 +0000
From: ccare.webmails@help.vodafone.co.uk
To: xxxxxxxxx@hotmail.com
Subject: RE: WRT165 [#8072024]

Hi Mr Shale,

 

Thanks for your reply.

 

Please find below the chat section where you were advised that the discount will be for the first 3 months only and then you accepted the terms and conditions.

 

[5:00:59 PM] Haseeb: You’ve chosen 300 minutes, 500 texts and 250MB of UK data allowance, at a cost of £9 per month with the first 3 months at half price.

[5:00:59 PM] Haseeb: You will receive a full allocation of minutes, texts and data, for your new price plan from midnight tonight.

[5:00:59 PM] Haseeb: Your bill will show your old tariff ending today and your new tariff starting from midnight tonight. For full details about products and services please refer to the Terms and Conditions with in your upgrade pack, or alternatively, at vodafone.co.uk.

[5:00:59 PM] Haseeb: All our price plans which include an unlimited element are for personal, non-commercial use.

[5:00:59 PM] Haseeb: We always try to keep charges as low as possible. But like other UK businesses, we sometimes have to put up our charges or change our services during your contract. We’ll tell you before we do this. You can read more about this in our Terms and Conditions (Sections 7a&b).

[5:00:59 PM] Haseeb: This agreement is for a minimum period of 12 months, plus any outstanding months from your old agreement.

[5:00:59 PM] Haseeb: Because you are billed in advance we will credit any unused part of your current price plan and you will be billed for your new one from midnight tonight. This means that you will pay from the start of the billing month until today on your old price, and from today until the end of your billing month at your new price. You will receive a full allocation of minutes/texts/data for your new price plan from midnight.

[5:00:59 PM] Haseeb: Your Billing date will remain the same, on or around the 18th of each month. This is when your allowances begin and end, if you pay by Direct Debit we will now take payment 7 days after your billing date, this may be slightly earlier than previous months.

[5:00:59 PM] Haseeb: You can give 30 days written notice at any time to terminate this agreement at the end of the minimum period. If you wish to cancel your contract before the end of the minimum period, you will be required to pay a termination charge. This charge is calculated by taking the remaining period of your contract and multiplying it by your monthly line rental. You must still pay all the line-rental charges left for the rest of the minimum period UNLESS (a) The agreement ends because Vodafone ends it giving 30 days notice, (b) You terminate because Vodafone is in material breach or changes the agreement to your material detriment, or (c) Vodafone terminates because it is permanently unable to provide the services.

[5:00:59 PM] Haseeb: Please let me know once you have read and accepted the terms of the above upgrade deal

[5:02:29 PM] Visitor: ok. so you will just amend my present Direct Debit to the new lower figure. then I accept the T’s and C’s

[5:02:59 PM] Haseeb: That’s correct, the new price will replace your current price from midnight tonight!

[5:03:17 PM] Visitor: please go ahead

 

 

As informed earlier, if you still wish to receive full information on the chat transcript, please contact our Privacy Team.

 

Thanks,

Darshit Soni
Customer Service Agent (eForum)

Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587

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