Gov’t policy is Virgin on the ridiculous.

Despite having left Virgin media over their pricing policy, website help and security aggravations, it seems that the services offered by Virgin are quite good.

I was very pleased at the way Virgin wines responded to a Web snafu but I am incensed by the crass stupidity of a Gov’t that has transferred the west coast rail franchise to a company that has already shown financial incompetence, compounded by the suicidal tender that they have put in.

The smart money seems to be on this franchisee going bust and having to be rescued by huge wads of taxpayer subsidy.

This will probably to be done in a covert form whilst appearing to fine them for being incompetent, by the incompetent person who sold them the franchise.

The only problems associated with Virgin trains, seem to have arisen from Network Rail closing lines.

But it’s the same logic as sacking experienced coppers and taking on privately hired noodleheads from cowboy firms such as G4S.

However, what prompted me to write this piece is an email, which has now endeared Virgin Airlines to me:

For all who have to work with rude customers; isn’t it a shame we can’t actually do this an award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger whoprobably deserved to fly as cargo.

 A crowded Virgin flight was cancelled after Virgin’s 767s had been withdrawn from  service. A single attendant was re-booking a long line of inconveniencedtravellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said,

“I HAVE to be on this flight and it HAS to be FIRST CLASS”.

The attendant  replied, “I’m sorry, sir. I’ll be happy to try to help you, but  I’ve got to help these people first, and I’m sure we’ll be able to work this out.

The passenger  was unimpressed. He asked loudly, so that the passengers behind him could hear,”DO YOU HAVE ANY IDEA WHO I AM?”

 Without  hesitating, the attendant smiled and grabbed her public address  microphone “May I have your attention please, may I have your  attention please,” she began – her voice heard clearly  throughout the terminal.  “We have a  passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone can   help him find his identity, please come to Desk 14.”

 With the folks behind him in line laughing hysterically, the man glared at the Virgin> attendant, gritted his teeth and said, “F… You!” Without  flinching, she smiled and said: (I  love this bit) “I’m sorry, sir, but you’ll have  to get in line for that too.



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